Funtime Platinum Price Misleading
My husband and I vacationed to Anguilla for the first time at the end of January.
We had heard that in lieu of taking the ferry from St. Maarten over to Anguilla, one can charter a boat to take you round trip. Since I was over 6 months pregnant this option seemed ideal.
I reached out to Funtime Charters since they were advertised quite a few times on the Websites I checked out. Their Website quoted $350 for a private charter for up to 4 adults. Through e-mail, I was also told it would be $350 which would include transfers from the docks to your hotel (which we did not need since we rented a jeep). The trip was seamless and everything worked out fine.
However, when we got back home, I discovered that Funtimes had charged my credit card for $720.00!
I sent them an email questioning the charge and got no response. I finally was able to get someone on the phone days later who then explained that the $350 is only one way and the extra $20 is the charge for transfers that we never even needed or used. Not only did I point out that their confirmation e-mail was very misleading, but they should also revise their advertisement online.
I was very disappointed that they did nothing to appease me other than tell me that that was just what they charge.
Needless to say, we will not be using Funtimes the next time we visit Anguilla.
Nori's Reply: Funtime's site isn't very clear, I agree. Generally, ferry prices are one-way, but if you don't know that, it's easy to get the wrong idea. It's clear on my page on Funtime boat tours. Most of the time, groups of 4 or more use the private boat charter service. It's too expensive for most couples.
When it comes to the $20 extra charge, you are right. It's just good customer service to refund that. I feel for you and have heard of other complaints about Funtime and unsatisfactory customer service. In general, we find the private ferries/boats from SXM have become less reliable over the years. We now routinely book the 8 minute flight to Anguilla, airport to airport. It is so much simpler.